BACKGROUND
The competitive assessment is a summary of the current activity
being conducted by our competition. They can be traditional or non-traditional
competitors. The analysis should be specific enough and accurate
enough to outline the current products available, because the product
your firm will design must leapfrog competitors’ products
with features advanced enough so that when it becomes available
for sale, the offering is still competitive. This analysis should
also consider the life histories of competing products and technologies.
There are two (2) key aspects to the analysis that many companies
forget about. The first is: With faster development cycles and product
iterations, a competitive analysis is not a fixed point in time
analysis. It is fast changing and dynamic.
Secondly, for an analysis to be truly accurate, one must step outside
their boundaries as employee or company agent and examine all alternatives
available from the customer’s point of view. This dispassionate
view is what a company needs because this is what is taking place
in the field.
EVALUATE THE COMPETITION PRIOR TO PRODUCT DEFINITION
Many companies make the same mistake when it comes to competition
and new product development. The best time to do a comprehensive,
competitive comparison chart is at the beginning of a program. All
too often this is done as part of the promotional package for the
product launch, if at all. Minimally, the comprehensive chart should
be done at the project inception, and another one done at the time
of product launch. The one done at inception will be required to
define the product. The updated one at product launch will update
your file and yield fresh information to the sales team, but it
also will indicate the movement and nimbleness of the competitors.
If they have made changes and introduced them in the time that your
company has spent developing the product, it tells you something
about their path, speed of development, incremental improvements,
and market segmentation techniques.
For the ultimate benefit this should be real time throughout the
development process and also the launch.
PLATFORM MANAGEMENT
The following diagram underscores the importance of platform management
and forecasting. As we analyze competitive value propositions, we
need to understand the platform they are on. A product platform
allows a company to use a basic design and customize solutions to
meet market requirements. This allows the spin off of several product
versions from a basic platform. However, some product versions simply
are not possible if you are not on the right platform. Hence, in
many markets we need to analyze competitive product platforms to
ensure we are keeping up with competitive efforts.

As shown, platform migration goes from left to right with lower
cost structures and more functionality built in. It may be impossible
or impractical to implement functionality from a platform C product
on a platform A product. If this is the case with you and a competitor,
you may locked out until you switch to the new platform.
In effect what was a “product” competitive comparison
now becomes a “platform” comparison.
COMPETITORS AND ATTRIBUTES
The competitive comparison chart is an invaluable tool in positioning
the new product in the marketplace. A properly prepared chart outlines
the features, pricing, offering, business condition, and competitive
standing.
With reference to its use as a sales tool: It has a tactical orientation,
in which the product evolution flowchart is more strategic in nature.
Its use as a sales tool is only for the benefit of the sales channel
in training and communication of the current conditions. The document
has its real value when used at the onset of a development program.
The following is a format that can be used to complete a competitive
comparison chart.

As shown, the vertical axis represents the product attributes.
These are the tangible elements of the product line, which have
value to the customer. Some are simple listings of features and
pricing that can be entered in hard data. Some can be entries, such
as target segment, strategies, effectiveness of the channel, relative
standing, and aggregated rating, which may require additional research
and tabulation of data. The target segment is a statement of where
the product is aimed. Who will purchase it, and under what conditions?
A simple sentence explanation here is sufficient. Perceived strategy
is the market’s assessment of the manufacturer’s strategy
and product positioning. Perceived advantage is what the market
views as an advantage with the value proposition. Route to market
is fairly straightforward; simply chart the pathway from the manufacturer
to the end user. Comment on any weakness that may be exploited,
and comment on the overall effectiveness of the channel. Next, cite
the relative standing of the manufacturer in terms of market share.
As will be discussed next, these data will range from highest to
lowest because of how we will organize the competitors.
Finally, based on the present assessment of market need, place
an overall rating on each manufacturer with respect to their features,
specification, pricing, and these other factors. A more-detailed
analysis may require reducing these data to numerical values to
be tabulated and posted, or an overall grade or rating may be used
on observed objective data.
This essentially completes the vertical axis. The horizontal axis
is arranged by manufacturer. The market leader is in the first slot.
Since they have the lion’s share of the market, the assumption
is that their package of values brought to the market is relatively
complete. The second-, third, and fourth-largest competitors are
in the next slots.
Depending on the size of the market and the number of players and
uniformity in approach, “all others” may be lumped together
or considered separately. Next, place your company and the proposed
product against all of the others. Remember, if you are using this
to define a new product, make sure to lead the target in new product
development, which means your target specification for the product
should exceed all others by a wide margin. This is because the collection
of competitors will not remain motionless during your product development
cycle.
Lead the target so that at product introduction, your firm will
still be in a favorable position.
CUSTOMER ALTERNATIVES TO ADDRESSING THE NEED
An entrenched competitor is never invincible. The primary driver
in the sales transaction is the satisfaction of the customer need.
If there is an alternative way to solve the need, a new market niche
may be created by those market constituents who accept the alternative
solution mentioned previously in the discussion of flanking posture;
this can allow participation in markets that otherwise would be
inaccessible.
For example, in the 1980s the American “station wagon”
lost market share and virtual existence by the development and introduction
of the minivan. Designed from the ground up as an alternative with
more functionality and less-design compromise as in the station
wagon, the minivan dominated the landscape in highly functional,
family vehicles. More recently, the emergence of sport utility vehicles
has merged with the attributes of the minivan to create yet another
category and more recently, the crossover vehicle has spawned yet
another.
Or there may be simply another way to accomplish the overall desired
result that the industry is not addressing. In these cases, the
manufacturers lose out because the customer found a different way
to resolve their need or problem. Take a look at the US Mail; Pony
Express, Rail, Airplane, E-mail, Texting…
ENGINEER THE COMPETITIVE ADVANTAGE
The competitive advantage cannot be added on at the end of a program.
Added features, or other inducements to invoke market acceptance,
often add cost or remove advantage in other ways.
To successfully beat the competition, a watchful eye must be kept
on them prior to and during the development process, and a delicate
balance must be struck in adding features to keep ahead and engaging
in creeping functionalism, which will be discussed more in-depth
later.
The competitive advantage must be implicit and engineered into
the product. For example, many products are electronics based. As
systems become more complex and needs vary, programming or setting
of electronics has become more complex. Internal menu structures,
which prompt the user through the choices, are a means in which
the advantage is engineered.
Generally, consuming memory space only, and adding no cost other
than development time, these added features greatly enhance the
usability of the device for the customer and aid acceptance.
Another example of competitive-advantage engineering is evident
when product functionality begins to merge and formulate one new
product. A good starting point could be hand-held calculators in
the early 1970s. Starting off as four-function devices, each competitor
built upon the other and added features. Memory functions, trigonometric
functions, and programmability all were engineered in competitive
advantages. The calculator then began to merge with the day timer,
then adding text editors, and worksheets to form the palm-size personal
computer. With each new introduction, additional features and operating
systems to enhance usability were added. Soon these devices were
no longer stand-alone but could synchronize with a computer and
its programs and operating systems. As the technology further developed,
these products began to merge with cellular telephone technology
and connected to e-mail servers, which has escorted functionality
and portability to an unprecedented level.
The key to market share is to satisfy the customer need better
than the others in the arena and acting on it quickly. Engineering
the competitive advantage has big payoffs at product introduction
that cannot be achieved as well using other means.
ANTICIPATED COMPETITIVE ACTIONS
As discussed previously, the world we live in and the marketplace
we participate in is not a fixed entity; it is dynamic in nature.
Actions that your firm takes will be countered by actions that your
competitor will take to counteract your initiative. To win at the
interchange, it is necessary to anticipate a reaction and plan for
it. Then, when your action occurs, and their reaction occurs, your
position is in a net advantage.
To get a feel for the competitor’s reaction to a specific
situation, a reference to the strategic posture of each one is in
order. This posture defines how the competitor conducts their business.
If they are an opportunistic player, they will react a certain way
versus if they are a leader playing a defensive position. By understanding
the opponent and their posture, it becomes easier to predict their
reactions.
What makes this complex is that reactions can be a result of one
or more competitors working together to counteract your moves. Think
of it as a chess game as you anticipate the market dynamics.
THE NON-HOMOGENEOUS MARKET
Not every customer receives and acts on information the same way.
Despite what we would like to believe, there is non-homogeneity
in the marketplace. If you are introducing brand new technology
that is the greatest available in the field, not every customer
may warm up to it. The “Early Adopters” are most often
the ones that will take on the new technology and begin to work
with it. Demonstrating generally more patience and tolerance to
initial failures and problems, the early adopter is a recognized
saint of new product developers.
CONCLUSION
In conclusion, the competitive assessment is as much a tactical
tool as a strategic one. It is best when derived with dispassionate
customer-oriented data and updated on a real time basis.
Portions excerpted from Marc A. Annacchino’s book The
Pursuit of New Product Development
ISBN-10: 0-7506-7993-X
Marc Annacchino, P.E., is owner of Marconi Product Development
Institute, Inc., a company providing consulting services, contract
development, seminars, and other services. He can be reached at
Marconi@execpc.com.
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